HELP! buyers remorse law
Thread started by
jonnyboy at 01.5.10 - 9:23 pm
This past Monday I got royally scammed on some audio components for a new bike sound system, the guy oversold me on everything by embarrassing margins.
I know there are some lawyer ridazz out there... The receipt says all sales are final no refunds and I signed it, but one of my friends is saying there is a "buyer's remorse law" in the state of California? As far as google is telling me there seems to be some kind of 3 day window, meaning I would have until Thursday, but I am not that sure.
Does this mean I can demand a full refund?
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That sucks.
I would go in and try to return the product ASAP, and/or negotiate a better deal.
If he's got any sense as a businessperson, it would make sense to come to a fair result before you go and explain how badly you were ripped off here and on yelp.com, etc., etc.
Was the refund policy hanging in the store, or was it just on the receipt? If it was just on the receipt, you may be able to return your stuff.
"The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient. If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase."
Good luck!
http://ag.ca.gov/consumers/general/refund_policies.php
Consumers have come to expect stores or catalog companies to offer a refund, credit or exchange when they return items. Sellers are not required by law to accept returned items unless they are defective. However, California law requires that retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within 7 days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read. Some companies may limit exchanges or returns for credit or refunds on all, or some products. Some may not allow exchanges or returns for credit or refunds at all. But whatever the limitation, it must be conspicuously disclosed. Before making a purchase, carefully check the store's policy.
The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.
If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.
There are exceptions, however to the general rule requiring notice. Notices are not required for sale of perishable goods like food or plants; for items marked, "All sales final," or something similar; for items which are used or damaged; for items customized for the consumer and received as ordered; for items which cannot be resold for health reasons; or for items not returned in their original packaging.
Some stores keep records of consumers who frequently return merchandise and sometimes report that to a central reporting company and may not offer returns or refunds to such customers. The return policy notice must refer to such practice.
Consumers who believe a retailer has violated the law can notify the consumer protection division of their local district attorney's office or by filing a complaint with the Attorney General's Office.
JB01.6.10 - 1:43 pm
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Ridazz Roulette!