Fed up O20
Thread started by
imachynna at 12.24.09 - 1:53 pm
Yes, I said it. I wish Orange 20 had better customer service. It just seems that unless you know them personally or suck up to them, you just won't get good customer service. Don't get me wrong, I used to love the place, but in the recent months, I've got nothing but bad service. I go there expecting good quality, I go there expecting they can do what I need. All I get is a bunch of NO's. I would rather give Echo Park Cycles or El Maestro my business. It seems like expanding has given O20 a big head.
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What did you want to get done there?
Graham12.24.09 - 1:54 pm
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IT'S BECAUSE YOUR NOT WHITE, DID NOT ANYBODY TELL YOU BEFORE YOU WENT OVER THERE?
I ALSO HAD A SIMILAR EXPERIENCE. THEY WANTED 120 DOLLARS TO REPLACE MY FRONT FORK. 40 BUCKS AT THE FLYING PEGION.
eddieboyinla12.24.09 - 1:58 pm
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APPARENTLY, WHITE PEOPLE HAVE THAT KINDA MONEY, OH YA MERRY X-MAS IMACHINA.
eddieboyinla12.24.09 - 2:00 pm
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fuck orange 20 for life.
it's cool for them to open up their shop for certain events, but as a bike shop in general, they fucking suck. mad overpriced and holier than thou attitude. echo park cycles or el maestro anyday.
coldcut12.24.09 - 2:01 pm
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When I bent my fork, it took FOREVER to get a new one. When they installed it, everything was loose (should have done it myself, it turns out).I went in there a month or two ago asking for a chain. Nothing. I went in the other day to exchange some lights. They gave me a hard time. My dad needed a new axel this week... they couldn't give us one because they were "too busy" and said to "come back after the holidays" dude, what is that, another week or so? He wasn't going to wait a week to ride his bike when he could just go get an axel somewhere else.
imachynna responding to a
comment by Graham
12.24.09 - 2:01 pm
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Yes, it ended up costing me almost $200 for a new fork. Ridiculous!
imachynna responding to a
comment by eddieboyinla
12.24.09 - 2:02 pm
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200 DOLLARS? FOR A FUCKING FORK? DAM, WAS IT GOLD PLATED? DAM, THEY SAW YOU COMING.
eddieboyinla12.24.09 - 2:04 pm
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we wanted to get some cones for her dad's rear axle. they told us it'd be so much work to find some that fit the axle. we didn't even want them to install them. told us to come back after the holidays. for some fucking cones. fuck that shit. bourgie ass hipster magnet.
coldcut responding to a
comment by Graham
12.24.09 - 2:04 pm
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that's just how i talk. you know this, man.
coldcut responding to a
comment by imachynna
12.24.09 - 2:06 pm
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I agree fuck o20. There shit is always over priced! The only person who ever gave me decent cutomer service was cache....illl give them that much....
Debut21312.24.09 - 2:43 pm
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Go to Athena Cycles in Studio City
Talk to Howard he's the owner,
He has been in the bike business over 30 years and knows his shit.
Fair prices,and good service.
Dedicated81812.24.09 - 2:50 pm
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Hahaha thats what my brothers always saying to high priced shit if its made out of gold... Dont get me wrong i love the shop they have alot of shit and help you out if your patient and they also know me but seriously sometimes for the simplest shit it takes for ever i been waiting for my fuckn holdfast straps for 2 FUCKN MONTHS!! IM BEING PATIENT BUT WTF im cool with the guys at L.A.B and EPC but its a distance for me but im starting to think thats its going to worth the trip now a days honestly!...
I had a friend in their that i had refered to go to buy a fuckn cinelli super corsa a 1599 dollar frame you know what they told him hold on before he even asked and made him wait 30 minutes when he was leaving he just told him her was their to buy that frame and the one hanging was his size but nope he left they lost a sale and picked one up at L.A.B...
BLAHER responding to a
comment by eddieboyinla
12.24.09 - 3:04 pm
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my brother went in there for a sealed bottom bracket, they wanted to charge him $85 for the piece and labor. he just bought the bottom bracket $25 and went across the street to install it.
AIDS6612.24.09 - 3:10 pm
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I've not had much experience with O20 but there are definitely good shops in LA to give your business to. I personally like Flying Pigeon. Josef is cool and has good prices. Support the homies.....
Foldie12.24.09 - 3:22 pm
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I disagree entirely... based on my experience. I think they're always cool about shit, but maybe i'm a little different kind of customer. just recently they knocked a headset out for me, and didn't charge.
they are too overpriced, but Jim will try to price match online... remember they work under a different cost structure though.
My question: why are you complaining when nearly everything bike related is do-it-yourself.
People are fickle... one day they love you, the next you're scum. Oh well, they seem to be doing good for themselves, so good for them.
With the bike related questions that usually come up here, you can imagine their frustrations.
for one, you know how much they will pay for an item before they order it... so you have the freedom to say "no thanks". All i can say is that Ive been in and out of the shop since the beginning and its not a do-it-yourself shop. They made a name catering to the Bike Kitchen crowd.... tons of kids were pimping their rides for ridiculous amounts of dough....
020 is like most bike shops... they need $$$$ to stay in business and mail order makes it that much harder.... its the paradox of bicycle kitchen.
Happy Holidays.
I hate customers
md212.24.09 - 3:27 pm
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Heh.
I'm glad someone's said something and it wasn't me. If I'd said it, I'd seem like a loser. But I respect Chynna, so I feel like this validates my feelings.
Overpriced - okay. All bike shops are overpriced.
But their customer service sucks, and it's really too bad.
HappyLand12.24.09 - 4:02 pm
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My question: why are you complaining when nearly everything bike related is do-it-yourself.
this is exactly why i'm complaining. they don't seem care for the do-it-yourself crowd. mainly because they can't charge them exorbitant fees for installation. if i had taken the wheel and and told them i wanted them to install axles cones that matched the hub onto a new axle, they would have been nicer, yeah. they'd still take over a week though. but i went in knowing exactly what i wanted and they act like it's way too much work for them. fuck that. i'm not a sucker.
020 is like most bike shops... they need $$$$ to stay in business and mail order makes it that much harder.... its the paradox of bicycle kitchen.
they are not like most bike shops. they are like some, yeah. but many bike shops aren't run specifically for profit.
coldcut responding to a
comment by md2
12.24.09 - 4:10 pm
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ignore the grammatical errors.
coldcut12.24.09 - 4:11 pm
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Which "bike shops" would those be? I know Joseph at Flying Pigeon is extremely generous to all that come into his shop...he still has to pay the bills some how. I've been in O20 once and it wasn't more or less anything than most other bike shops. IMartin is my all time favorite bigger bike shop...and buyer beware is good advice. Know the prices beforehand. Do your research and make calls. Sometimes bike techs get busy and there is a wait...oh well.
TheJen responding to a
comment by coldcut
12.24.09 - 4:15 pm
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atomic cycles, flying pigeon bikes, echo park cycles, el maestro, athena cycles, the bike factory.
i understand they have to pay the bills somehow but these shops go above and beyond to make sure i'm content every time i visit them. they do it for the love. they are not bike showrooms.
coldcut responding to a
comment by TheJen
12.24.09 - 4:24 pm
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i remember i said fuck orange 20 awhile back and got railed by a bunch of people hahahahaha.
but no srsly,
those guys suck.
KiMS112.24.09 - 4:30 pm
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It's cliche...but you can't live off of love. Margins on bikes is pretty slim and not too much better when it comes to parts/components. These are business owners trying to make a living doing what they love. Show them some love and make sure (and this is a general statement) that they are getting paid as you would want to.
TheJen responding to a
comment by coldcut
12.24.09 - 4:32 pm
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O20 and their personnel have done more for LA bike culture than any other shop in LA. Ive been around long enough to know. Its true they're not the cheapest, but there's a reason we have Rolls Royce, and a reason we have Chevrolet. If u need it cheap go somewhere else but if u want nice stuff they cant be beat and they don't owe broke fools nothing.
JOKER12.24.09 - 4:37 pm
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money is money is money.
prices for boutiquey cycling shit is always gonna be expensive no matter where you go.
these guys are just mean.
theyre all a bunch of snooty kids.
let them continue to be assholes. let their revenues drop and go out of business. we already have enough assholes involved in the cycling industry. we don't need anymore.
KiMS1 responding to a
comment by TheJen
12.24.09 - 4:37 pm
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ha!
how am i snooty?
i talk shit about my own rides!
do you not see the numerous "fuck TNS" replies??
my thing is that i dont really care about the prices. i know that a lot of their stuff is expensive and i have no problem with that.
but what i do have a problem is that i can't go in there and ask a simple question without getting scoffed at.
whenever i go there, i feel that i need to know EXACTLY what i need or else feel some sorta ridicule.
H&S, atomic, macedas shop, all those shops, i go in there with questions and get answers.
and im not asking for cheery upright service, i understand that its a bike shop with a bunch of surly dudes that run it. just an answer that will help me solve my problem or help show me what i need to solve my problem. if i can get that answer without the guy making me feel like a total piece of shit, then it's all good.
btw, i live in ur neck of the woods now. im waiting for you to come creep up on me with ur cop car.
oh and i was talking to tim about polo. i think im going to head over once i get my hands on a beater bike.
KiMS1 responding to a
comment by JOKER
12.24.09 - 4:47 pm
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Also every year Jim donates a ton of prizes for all the local alleycats, as well as the fundraisers for various causes around the city, and volunteers at the kitchen. Every year they give hundreds of dollars worth of nice stuff for free to LA's major Polo tournament. And one time I bought a Dura-Ace lockring, the only kind to buy, by the way, for $10 and they changed my cog and lockring for free. And where else can u buy a beautiful freight bag on the spot? or my cell phone mount made by a local rider putting it out there? Just got to set the record straight people, all bike shops are not created equal, and that guy who works at O20, with the long hair from Philly, is a Dick. So is Kyle but it's ok for him. TJ is probably tied with Jim for best rider.
JOKER12.24.09 - 4:53 pm
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I go to Athena on Ventura Blvd in Studio City. Howard the owner is fair and friendly. He is closed on Mondays, so I had to go to El Maestro once. They are good people too.
I have been to Flying Pigeon, the guy Josef is cool.
l It seems if the owner is working the store, the attitude is better.
sgrant12.24.09 - 4:58 pm
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Yeah...you gotta fund that generosity some how...
TheJen responding to a
comment by JOKER
12.24.09 - 5:03 pm
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"Also every year Jim donates a ton of prizes for all the local alleycats, as well as the fundraisers for various causes around the city, and volunteers at the kitchen. Every year they give hundreds of dollars worth of nice stuff for free to LA's major Polo tournament."
Yes, which is awesome. And who cares if they have expensive things. They're nice, and they're quality, and obviously they're a big shop, and obviously they need to make their money. But their customer service is just sad. I live in the area, they're my LBS. I tried to support them, I just felt like I never got that back.
imachynna12.24.09 - 5:15 pm
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Most of the people on here yappin' clearly don't understand how a business truly works.
Graham12.24.09 - 5:18 pm
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LOL, BEING A DICK, IS JUST THAT, BEING A DICK, I BET YOUR ONE OF THE ONES THAT CAN WALK IN AND ASK A QUESTION, AND GET AN ANSWER QUICK.
eddieboyinla12.24.09 - 5:25 pm
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Doesn't matter how much volunteer work you do...you can still be a jerk.
As Three Dog Night sang,
"How can people have no feelings
How can they ignore their friends
Easy to be proud
Easy to say no
And especially people
Who care about strangers
Who care about evil
And social injustice
Do you only
Care about the bleeding crowd?
How about a needing friend?
I need a friend"
It's easy to care about bigger causes and easy to be good when lots of people are watching. It's what you do when no one is giving you brownie points that really matters.
Their customer service blows, and what I should have done is taken a moment to speak with the manager when confronted with poor service.
I don't care if shit is overpriced, that's what I expect at a bike shop. All I know is O20 was pretty rude to my friend & I - like, sorry I have gears? - and the folks at I Martin have always been almost painfully welcoming & accommodating. Which is why their customers are constantly feeding them treats!
HappyLand12.24.09 - 6:09 pm
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I have to agree with Chynna. I don't think they have great customer service at all, in fact I think it's some of the worst.
"And one time I bought a Dura-Ace lockring, the only kind to buy, by the way, for $10 and they changed my cog and lockring for free. And where else can u buy a beautiful freight bag on the spot?" (someone needs to fix this stupid "quote" function)
This is because they know you Alex!
I walked in there once and I was missing 2... yes, 2 fucking little screws that hold my aluminum toe clips to the pedals and dude wanted to charge me fucking around $3!! GTFO!! For 2 little motherfuckers!!
Fuck them. I just don't go there anymore. Like everyone says... do-it-yourself or take it somewhere where you feel comfortable.
July12.24.09 - 6:34 pm
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MAN I'M TRYING TO START SOME SHIT AND NOBODY'S BITING? WTF?
eddieboyinla12.24.09 - 6:37 pm
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Sorry Graham... but a business is created to cater to a certain audience, in this case bicycle riders. Would it not be in your best interest to give your ultimate best customer service to each and every single one of those same riders coming in? One day I might go in to buy just a light... the next day I might want a nice expensive frame. Will they treat me the same if I came in just to buy the light than if I came in with $$ on my eyes and dollars dripping out of my pockets? No. They wouldnt. And that's what's sad. They're dicks and there's no two ways about it.
And yes... I do know how to run a legitimate and profitable business.
July responding to a
comment by Graham
12.24.09 - 6:38 pm
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I actually *stopped* going to I.Martin and *started* going to O20 because of customer service issues. I had one semi-reasonable, decent experience at I.Martin, but nothing earth-shattering, then one where someone made me feel kinda stupid (excuse me for being a new rider & being really freaked out that someone had knocked me over with their car & wanting to make sure things were ok on my bike...) and then one final one that was simply terrible. So I went to O20 to check it out & they've been so damn nice to me every single time. Asking me if I've been helped, if I needed anything, had any questions about anything.
I'm a *big* customer service person, so I'm sad that Chynna & other folks have had such bad experiences here. They are always so nice to me. i will be more observant on my visits there, but still...my experience has always proven so helpful & good. :/
sinaphile responding to a
comment by HappyLand
12.24.09 - 6:48 pm
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Fuck O20?! Fuck that. They are a good shop but they just aren't good for customer service. Nobody's perfect. They are dope because they always have things that no one else (that I know of) has like red/black Cinelli splash tape and obscure little parts.
Velocipede12.24.09 - 6:49 pm
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AND DON'T FORGET, A BAD REPUTATION IN THE CUSTOMER SERVICE, TOWARDS BROKE LATINOS, AND CHINAS TOO
eddieboyinla12.24.09 - 6:53 pm
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Most of the people on here yappin' clearly don't understand how a business truly works.
Graham
12.24.09 - 5:18 pm
the way business works is you treat people exactly how you would like to be treated. it doesn't fucking matter if i go in there and buy some axle cones for $10 instead of some douchey trend whore or roadie buying $1,000 worth of crap. we all should be treated equally. that doesn't happen here.
with that kind of logic i can say most of the people blindly defending them don't ever work on their own bikes and instead drop them off and get raped when they can learn to do it on their own.
see, not so nice? assumptions are assumptions are assumptions.
coldcut12.24.09 - 7:31 pm
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Most of the people on here yappin' clearly have never worked in a bike shop.
Velocipede responding to a
comment by Graham
12.24.09 - 7:37 pm
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Please, I volunteer at Bikerowave. I've worked in customer service on & off for the past six years.
I know shitty customer service from good customer service because I've been shitty customer service & I've been good customer service. Yeah, some customers suck, and ask dumb questions, and it's annoying as fuck, but you gotta put yourself in the newb position and remember all the dumb questions you asked. Also, it feels better to be nice to someone, and anytime I was shitty to someone, I felt bad, unless they were a real douche....
As a result, I try my best to be super super polite to retail employees. I know it's tough as hell. So when the folks at O20 sucked, it was mildly heartbreaking, cause I felt like I'd been nice, and not exactly a newb either (Anymore), I felt like I was trying to ask reasonable questions...but they were just kinda...rude.
HappyLand responding to a
comment by Velocipede
12.24.09 - 10:34 pm
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Aw, I'm sorry about that!
When I got hit by a car like a block away, Ryan (I'm pretty sure that's his name) trued my wheel for me on the spot, and when I brought my bike in to have it checked out, they didn't charge me.
When I brought it in for a tune up, they replaced my frayed brake cable and didn't charge me. They've performed all sorts of repairs on the spot & charged me nothing. They've even special ordered stuff for me.
But...I did treat them to bundt cakes once. Those boys love to eat.
I sort of miss them these days.... *Sniff*
HappyLand responding to a
comment by sinaphile
12.24.09 - 10:38 pm
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Maybe if someone cares they can send O20 this thread and hopefully they will start changing their 'tude. If they don't then they are just digging their own grave for the future of the store...
Joe Borfo12.24.09 - 10:48 pm
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By the sounds of it this O20 place is sounding like an all-around dick.
I could understand when one is having a shit-day and you just walked in on them, but this sounds like selective snobbery at it's best.
We used to only have 2 bike shops up here in the desert, but over the last couple of years, 3 more have opened up in different parts of the desert in general reaction to the "selective catering" of the forerunner shops, and to keep business in the desert.
The three new shops are fairly plugging along, but they seem to be carrying all the general supplies dedicated to normal cycling.
The other two shops seem to notice this competition and are now moving up to the level of "hit or miss".
bentstrider12.24.09 - 10:56 pm
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Its true, with more stuff and more employees, the O has gotten pretty crazy.
Actually from day 1 the O has been pretty jammin' and while shopping there I've always had to excercize a fair amount of patient. My reward has been getting to see them grow and expand from a little shack to a grassroots bicycle super store.
I'll admit, I haven't had that much money to spend on bike stuff lately, but when I do, O20 always treats me real nice. They built my first fixie. I've DJed parties for them, and I know all the regulars by name ... still when I go in I have to wait my turn like everybody else.
Its true that O20 is a bit hectic (the curse of success) for a more homey/ fam fam environment, you can't do better than EP Cycles. Not nearly as much selection, but great work and great help.
trickmilla12.25.09 - 8:29 am
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I guess I just don't have that attitude. That's why I can't work retail ever again. I'd rather dig graves or pick up roadkill for a living. When I was a new rider I read about stuff so I didn't have to ask dumb-ass questions.
Merry Christmas... I'm waiting for everyone to get up so we can open presents!
Velocipede responding to a
comment by HappyLand
12.25.09 - 8:29 am
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If your patient at O20 you will get some of the best service KYLE JIM TJ will price match anything online yea when it comes to them doing labor for you it will take sometime because their backed up on building so many custom bikes! their good guys become a face they know and your service shall get better the first time they where asswhole i do admit but ever since ii became a familiar face and a good friends its been easy as a breeze on labor im in and out in minutes!
Give em a chance! if you the prices are too much ask em if they will price match it online!
P.S the other post was actually my oldeer brother using my screen name!..
BLAHER12.25.09 - 9:32 am
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On the prices i have to say one more thing O20 rarely carries cheap shit.
Its more expensive to do stuff they because they cater to people who ride alot and don't want to be dealing with the same problem in 6 months.
I bought the cheapest single speed wheel-set they had over a year and a half ago. than those wheels are still rock solid. i have trued them once in a year and half. I don't baby them either. I'n all I spent about $500 putting my fixie conversion together with them. After a year they only thing I've had to do, maintenance wise is change my tires.
I know I can go as cheap as possible there. and get good honest stuff.
I won't argue with anybody that wants to go to EP Cycles. They are awesome too and they always can use the business since their location is not exactly in people's faces.
trickmilla responding to a
comment by BLAHER
12.25.09 - 9:58 am
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Yea its true they dont really carry the cheapest thing because this isnt for those whole only ride because its the cool thing to do at the moment its most of theyse stores are for people who know what they doing what they want its like a newbie going into HELENS CYCLES and complaning about the prices on their bikes instead go to s sport chalet(mom and pop bike shops) get good stuff at a good price!
BLAHER responding to a
comment by trickmilla
12.25.09 - 10:27 am
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like EPC or some other bikeshop focused on bikes... not mainly on fixed gear
BLAHER12.25.09 - 10:36 am
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I love Echo Park Cycles.
Go there.
Graham12.25.09 - 10:40 am
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i have nothing but love for orange20. leave it to bentstrider to pass judgment on a place hes apparently never dealt with.
ruinedbyidiots12.25.09 - 4:48 pm
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YOUR FROM OJAI, YOUR EXPECTED TO LOVE ORANGE 20. FUCKIN HIPPIE !!!
LOL !!!
eddieboyinla12.25.09 - 5:06 pm
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Echo Park Cycles gets my vote too. Awesome customer service and better prices than anywhere else I've been.
frumble12.25.09 - 5:37 pm
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O20's OK.
I think they're just having a hard time managing people's expectations, in that they've gone from a small local shop tbat offers the new bikes / parts that the Bike Kitchen doesn't, to a pretty successful business offering a fair range of bikes and parts and pulling in a fair bit of revenue.
In that transition, there are going to be the occasional growing pains. I haven't bought much there, as their prices tend to be slightly high and I don't need much help installing things, but their staff has always been courteous and helpful when I've been in there. Obviously, with WAY more customers to deal with, they're not going to have the same level of time that a bike shop that has 4-5 people a day walk through the door might.
Every bike shop, like EVERY other customer service business, is going to have its good and bad days, and will screw up every once in a while.
It does seem like they need to get a little more consistent though, judging from the comments here and on yelp.
http://www.yelp.com/biz/orange-20-bikes-los-angeles
JB12.25.09 - 7:15 pm
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If you don't like o20, don't shop there.
Mook12.26.09 - 11:25 am
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I didnt like their costumer service either. I walked in there wanting to buy an inner tube for a flat I had. I was with 2 of my other friends. We were greeted at the front door politely but not a minute later we started getting followed around the store. We were the only ones in the store at the time but even the guy who was fixing bikes stopped working and posted himself outside his work area and kept looking at us. Before we came out a group of "white peeps" went inside and of course because I wanted to see what would happened I stuck around the bike racks outside they werent getting followed at all. Plus they let them place their bikes inside. when we were told not to leaning them against anything besides the bike racks. Either way like you guys have stated one can take their business else where
john.1312.26.09 - 1:26 pm
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I've never been to O2O. I live a couple blocks from Incycle in Pasadena, and I've tried to give them a lot of chances and have never had a good result there. I have only ran into one polite employee the entire time going there. which sucks because its so close to where i live.
buckchin responding to a
comment by BLAHER
12.26.09 - 1:52 pm
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O20 is alittle over priced but they have stuff you cant find at most other shops in town.My girlfriend had her bike build there and yeah it wasn't cheap but they take good care of her when she brings it in now.Also it should be noted that when one of our ridazz had his bike stolen at the BFF block party he went to O20 to have them build him a new one and they took off about 400 bucks from the price after they heard what happen.
All and all I'd give them an 8
And as for Incycle in pasadena they can suck it!!!Go to On the road instead the owner is a grumby asshole but he knows his shit.
blackout_blacklung12.26.09 - 2:09 pm
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hmmm, i have not had great experiences at most LBS... it seems that patience is a requirement for people with bicycle problems... which is not cool if you only have one bicycle and need it immediately... and as someone stated, if they know you the employees at the LBS provide you with better service... that is what i have encountered.... when I go in on a consistent basis then I receive better attention... i have actually seen them stop working on other bicycles to attend to mine... but if you stop going for awhile and you come back then they make you feel guilty for not coming in more often.... It is understandable since they need the customers....
O20.... hmm, i have been there a couple of times... i find their stuff awesome and expensive but do not be afraid to ask for lower end products... that is what i do and they have been able to accomodate me...they just do not have those lower end products on display... since I tend to have to wait at any bicycle shop, i find their customer service standards equivalent to other shops....
dayone12.26.09 - 2:30 pm
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And I'll leave it up to you to defend areas you've never lived in or dealt with before.
I'm only jumping onto this bandwagon due to the eerie similarities between O20 and the shop down the street from me.
bentstrider responding to a
comment by ruinedbyidiots
12.26.09 - 3:44 pm
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O20 to me is a hit or miss.. Yes there are overpriced. But they do have things there that most bike shop don't have as stated above. They have there off days as far a customer service. One day they can be very helpful and they do help you out the best they can. Other days they can straight up ignore you. I still continue to shop there and support them.
Recently I've been going to a very overlooked bike shop in the Eastside/Hollywood area.
Safety Cycles on Western and Santa Monica.. There prices are very reasonable and they customer service is top notch. There the only "mom and pop" bike shop that I know of and it feels like a real bike shop.. Meaning they don't have cool trendy indie music blaring, and there shop is scattered with all sorts of bikes and tools.. I've always gone there and they treat me very well. When I told them my bike was stolen and they took about 300 dollars off the sale price!
goosegoose12.26.09 - 3:57 pm
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I love safely cycle!!!I broke my cheap ass crank arm last news years eve and they were the only shop (including O20) that was open and they gave me a good deal cause I was low on cash.
blackout_blacklung12.26.09 - 4:07 pm
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I ALSO REMEMBER GOING TO THAT SHOP ON WESTERN, THEY WAS COOL, ANSWERED SOME QUESTIONS, FAIR PRICES, OLD SCHOOL SHOP.
OF COURSE THIS WAS MANY YEARS AGO,
BEFORE I WAS A HIPSTER.
eddieboyinla12.26.09 - 4:40 pm
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can't really talk shit but I do love safty cycle a bit more than O20 as far as maintanance and service.
ATX12.26.09 - 4:41 pm
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We've seem to have lost focus on what Chynna was referring to in her original post. The customer service. Not the hard to find parts or the workmanship. Customer service and their lack thereof.
-Dexter-12.26.09 - 5:45 pm
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the only thing i ever buy at o20 is tubes. I like that they are 5 bucks flat... are they still? havent bought one in a while...lol but thats about it.. i don't like the way that everyone in there seems to just look at your every movement, makes me feel uncomfortable..
godmode12.26.09 - 5:48 pm
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ya, lie your going to steal something, i felt that too.
eddieboyinla12.26.09 - 6:04 pm
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I went there for the first time with a buddy during the fall. They gave us the worst customer service and snotty ass attitudes. When we left, my buddy was bitching when we left and was like... "You think being in graduate school would get you some respect around here... especially from a part time Shop Clerk." LOL. Guess Not. I live in the neighborhood and pass by there every day but I buy all my gear at Metropolis in NOHO. They are super nice and have always treated me with respect. I'm not sure its a brown vs. white thing at O20, but now I'm starting to pay more attention.
MagicBeanBuyer12.26.09 - 7:52 pm
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Personally I have no idea why anyone would buy anything big at an LBS. Same items for cheaper online. The only appeal that a neighborhood shop has is when you just love the workers there and you WANT to give them your money to make sure they stay in business. Thats the way I feel about Beverly Hills Bike Shop on Robertson. They treat me great, give me discounts that I don't have to ask for, and make my bikes sing.
I've had only good experiences at O20.
indigis12.26.09 - 8:47 pm
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Fuck safety cycles i had bad experince their i went in their trying to buy some cranks my computer headset and other times 3 different occasions and the guy in the front was acting all fuckn retarded with me i was in the middle of asking him a question the phone ran and he just answerd no excuse me or nothing... i was in their to just tighten down my bb and crank arms they told me 30 minutes and 3 hours later shit was still not even touched while the mechanic stood their!... and i just grabbed my bike and was about to leave when the guy tried to charge me for the work that was not even done .... FUCK THAT SHOP those guys are assholes!... .
the shops for me are PERFORMANCE, HELENS CYCLES, ORANGE 20, LA BRAKELESS, ECHO PARK CYCLES, and some mom and pop shop in encino hes always hooking me up
BLAHER responding to a
comment by goosegoose
12.27.09 - 9:29 am
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Maybe it helps that I'm Asian like them and they help
me out all the time...lol
goosegoose responding to a
comment by BLAHER
12.27.09 - 10:18 am
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Maybe bike techs do not make good customer service orientated sales people but every time I've been to O20 I've been dealt with fairly. Are their prices over priced? I don't know. They are cheaper than online but online dealers have little overhead, They seem reasonable to me.
dannyzuko12.27.09 - 1:34 pm
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Not gonna read this whole thread, but I totally agree with chynna's first assessment. I needed a chain for a single speed project and was tight on time, so I headed to O20, laid out my requirements and was sold a chain that was too short. Didn't have time to fix it, so I ended up showing the bike with no chain. I haven't tried to return it yet, but the packaging is long gone, although I still have my receipt. I'm eager to see if they're gonna work with me on the return.
Eric Hair12.27.09 - 2:12 pm
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I really hate O20
The service really suckks ass....
pop iggy12.27.09 - 6:20 pm
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I was so late to work because I couldn't stop reading this thread. Oh man.
Pass the popcorn.
Tarmonster.12.27.09 - 7:34 pm
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O20 can dish out an overwhelming energy both positive and negative. Business for them is good and theyre location is prime...they cater to a lot of people. That being said, if youve had a bad experience there like myself try familiarize yourself there and they will begin to know n take care of you and your project.They can be high-priced but then again its good quality/durable shit, i dunno about you but i pay extra $ for less hassle long lasting and original product. If anyone can remember what it was like goin into a skate or surf shop they'll tell you its the same thing...personally i acted like i didnt give a shit about them or scoff at back at them and i ended up getting my service.Other times i would call ahead when i felt like they were gonna be busy -im referring to all shops ive been to in need of a service whether it was in a skate/surf shop as a grom, or even bike shop ( as,yes, a newb at one time too). i can see where you guys are coming from but my response is if your into their product and style then localize yourself with them and get ready with questions beforehand...cause thats really what its about. sad but its true. you gotta build buisness relations. i do feel for you guys that have had bad experiences though. also keep in mind that they do deal with a lot of newbs trolls posers and they like so theyre probably having a long day and assuming your one too... not that this is excusable cause its not. people gotta find peace in their hearts and im talking business owners...not everyone has to be gutless to stay in business. if they treat you like shit then treat them like shit.
amodone12.31.09 - 2:55 am
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Ridazz Roulette!
You're excused.